I’m a human-centric leader with a passion for scalable, sustainable transformation. With over a decade leading customer experience and operations teams, I specialize in driving strategic improvements, automating support processes, and inspiring teams through change. My approach blends data-driven decision-making with empathy and speed to deliver measurable business results and lasting team impact.
My journey into Customer Experience, Leadership, and Organization Development is rooted in a care for people fostered early in my career as a teacher and mental health worker. A desire for wider impact on larger organizations, teams and customers drove me into large technology companies and e-commerce where I’ve been able to hone data analysis, strategic planning and measurement, and execution.
